XCOM Products and Services

XCOM Products

We Are Telecommunications Service Provider Company

VoIP Services

XCOM’s VoIP (Voice over IP) services empower businesses with crystal-clear voice communication over the internet, eliminating the need for traditional phone lines. Our VoIP technology ensures reliable, high-quality calls whether you're connecting locally or across the globe.

With advanced call routing, voicemail-to-email, and conferencing capabilities, XCOM’s VoIP helps reduce telephony costs while increasing flexibility. Perfect for SMEs and enterprises alike, our VoIP system can be easily scaled to meet your growing communication demands.

SIP Trunking Services

Our SIP trunking solution replaces traditional ISDN or analog lines with a modern, internet-based infrastructure. XCOM provides scalable SIP trunks that connect your existing PBX systems to our carrier-grade network, ensuring seamless outbound and inbound calls.

Enjoy features like DID assignment, failover routing, and concurrent call management — all without paying for unused lines. XCOM’s SIP trunks offer better reliability, lower cost per call, and enhanced voice clarity tailored for modern businesses.

DiD Numbers (Local & International)

XCOM offers local and international Direct Inward Dialing (DiD) numbers that allow your business to establish a virtual presence in any region. Customers can reach you using local numbers — even if your operations are centralized elsewhere.

Whether you're expanding into new cities or catering to a global audience, our DiD solutions make it simple and cost-effective. With advanced call forwarding and number masking, your team stays connected no matter where they are.

Toll-Free Numbers

Enhance customer accessibility with XCOM’s toll-free number services. These numbers encourage more inbound calls by allowing customers to contact your business without any charges on their end.

Toll-free numbers can be routed to mobile phones, call centers, or VoIP systems, ensuring you never miss a lead. Ideal for customer support, campaigns, or national operations, XCOM's toll-free solutions elevate your brand’s professional image.

Metro E Internet

XCOM provides high-speed Metro Ethernet (Metro E) connectivity for businesses that require dedicated, symmetrical internet access. Designed for speed and consistency, Metro E offers superior performance over shared broadband networks.

Ideal for offices, retail hubs, and tech companies, Metro E ensures seamless access to cloud applications, VoIP, VPNs, and large file transfers. Our network is supported by enterprise SLAs and 24/7 monitoring for maximum uptime.

SMS Shortcode Blasting

Communicate with your audience instantly using XCOM’s SMS shortcode blasting service. Perfect for promotions, alerts, or customer engagement, our platform allows you to send high-volume messages in seconds.

With delivery reports, segmentation tools, and keyword-based automation, your campaigns become smarter and more effective. XCOM’s shortcode services are fast, secure, and trusted by marketing teams, banks, and customer service departments.

CRM Customisation

Every business is different — and so is your customer workflow. XCOM offers CRM customisation that adapts software like Vtiger or HubSpot to match your exact sales, support, or marketing processes.

We help integrate your CRM with telephony systems, automate lead flows, and build dashboards that matter. The result: better insights, stronger customer relationships, and higher team efficiency — all from a centralized platform.

Predictive Dialer (ViciDial)

Boost your outbound efficiency with XCOM’s ViciDial predictive dialer solution. ViciDial automatically dials numbers and connects only answered calls to agents, reducing idle time and increasing agent productivity.

Our solution includes features like call recording, real-time analytics, lead recycling, and multi-campaign management — perfect for telemarketing, debt collection, and appointment setting. Fully hosted or on-premise options available.

IPPBX & IP Phones (Fanvil & Grandstream)

XCOM supplies enterprise-grade IPPBX systems and IP phones from trusted brands like Fanvil and Grandstream. Our IPPBX platforms offer centralized call control, voicemail, call transfer, IVR, and much more.

Combined with our hardware offerings, you get a plug-and-play voice system that’s scalable and compatible with SIP protocols. Whether you’re deploying in one office or multiple branches, our hardware comes pre-configured for easy deployment.

Cloud PABX

XCOM’s Cloud PABX eliminates the need for bulky on-site phone systems by hosting your communication infrastructure in the cloud. This offers unparalleled flexibility — your team can make and receive business calls from any device, anywhere.

With features like virtual receptionist, call queues, voicemail-to-email, and mobile app integration, Cloud PABX is ideal for remote or hybrid teams. Our solution scales with your business and requires minimal upfront investment.

Call Center Solution

From inbound support to outbound sales, XCOM delivers a full-featured call center system built for performance and customer satisfaction. Our solution includes call queuing, agent management, CRM integration, real-time monitoring, and detailed reporting.

We offer both on-premise and cloud-hosted deployment, depending on your business requirements. Whether you’re building a support center or scaling telemarketing teams, XCOM ensures efficiency, clarity, and full control over your customer interactions.